Faq

+

Do you have any questions?

You may wonder, before booking:

What kind of services does Telecabbie offer me?

If you are a serious and competent company, you should offer variety.

I hope they do individual, couples, group, luxury transfers.

I’d even like you to help me organize a wedding or outing.

Will I be completely safe traveling with them?

I require that all vehicles have all state licenses.

Also that they have contracted the best passenger insurance.

And above all, I will decide who offers me the best Covid protection.

Do they have good cars?

I always choose the best brands.

If they offer me high-end at competitive prices, it is my company.

The Mercedes-Benz V-Class and Viano minivans are ideal for the family.

Maybe you need a VIP service.

Hope they have Mercedes S-Class Executive.

What if I need a lot of space?

I like to travel with my family and my pets.

I’m a sports fan and I travel with my golf team.

I like to do group excursions.

So I need  a minibus.

How about the drivers?

I need experienced professional drivers.

And I need to feel safe, be punctual and discreet.

I don’t trust if they have less than 10 years of experience.

What rates do you offer me?

If they are not competitive they do not serve me.

I look forward to some special offer.

Can I cancel or change my reservation for free?

I demand that the answer be “YES”.

How will I pay (before or after traveling)?

Of course, I prefer to pay when I arrive at my destination.

What help do I have for consultations and emergencies?

I do not trust a company that does not offer a 24-hour emergency telephone number.

And if you book with us.

How will my driver identify me and where will he wait for me?

I need you to greet me with a Welcome sign and let me know where you will be.

Also, I prefer that the company send me your photo.

Will you help me with my luggage?

As I pay for a private transportation I hope you will.

May I have his telephone number to communicate with him?

If it is a serious company, it will be safe.

Will you wait for me if my flight is delayed?

Is the wait free?

If it is a serious company, it will monitor my flight at all times.

Also, I hope you contact me to keep me informed.

Where to find all the answers?

Bellow is a list of the most frequent questions that our clients ask.

If you cannot find an answer to your question, feel free to contact us.

Before you book

*Do you have fixed prices?

Yes, we offer only fixed price transportation to all destinations.

Our transfer prices are fixed and guaranteed, with no hidden charges, regardless of the time required to get to your final destination.

*How can I book?

You can book in just 1 minute!

Book online and get an instant confirmation, our online reservation system is fast and easy.
We only require the information that is necessary to carry out your transfer service in a professional way.
You choose the route, complete the booking, and then you’ll immediately receive a confirmation email.
booking@telecabbie.eu

Are your vehicles fully licensed and insured?

Yes, all our cars are officially licensed and have all the updated documentation.

All of our drivers are highly experienced professionals.

And all of our vehicles have passenger insurance and are regularly inspected.

As every passenger expects, we care about your safety on your trip.

*If I need help, who do I call?

We have a 24-hour support hotline in English.
In case of an emergency, call we at 0034 652 132 159.

Please, contact us for inquiries/requests about rates, customisations, special requirements and/or other information, at:
info@telecabbie.eu.

Due to high volume of bookings, we prefer that reservations be made through our website.
Online reservations are confirmed instantly and our emergency number will be included in the confirmation voucher.

Before you travel

Are your vehicles fully licensed and insured?

Yes, all our cars are officially licensed and have all the updated documentation.

All of our drivers are highly experienced professionals.

And all of our vehicles have passenger insurance and are regularly inspected.

As every passenger expects, we care about your safety on your trip.

* Can I have the mobile number of my driver?

Of course!

12-24 hours before the scheduled pick-up time,  we´ll send you your driver’s direct mobile number.

In case of a flight delay, luggage problem, and other last minute problems.

Please call or send a text message to your driver.

* What if I cannot find the service I need?

If you cannot find the transfer service that  you want, please send your request via email, describing the details of the transfer or travel service you need. We will answer you promptly.

*If I need to cancel or change my book?

If you need to cancel your transfer, no problem!
All   transfers can be cancelled free of charge.

Free cancellation and changes

*If I need help, who do I call?

We have a 24-hour support hotline in English.
In case of an emergency, call we at 0034 652 132 159.

Please, contact us for inquiries/requests about rates, customisations, special requirements and/or other information, at:
info@telecabbie.eu.

Due to high volume of bookings, we prefer that reservations be made through our website.
Online reservations are confirmed instantly and our emergency number will be included in the confirmation voucher.

Once you’ve booked

*How do I pay for my transfer?

Payment can be made by cash or credit card (in euros) to the driver when you arrive at your destination.

Book now & pay on arrival.

 

Are your vehicles fully licensed and insured?

Yes, all our cars are officially licensed and have all the updated documentation.

All of our drivers are highly experienced professionals.

And all of our vehicles have passenger insurance and are regularly inspected.

As every passenger expects, we care about your safety on your trip.

* Can I have the mobile number of my driver?

Of course!

12-24 hours before the scheduled pick-up time,  we´ll send you your driver’s direct mobile number.

In case of a flight delay, luggage problem, and other last minute problems.

Please call or send a text message to your driver.

* What if I cannot find the service I need?

If you cannot find the transfer service that  you want, please send your request via email, describing the details of the transfer or travel service you need. We will answer you promptly.

*Where will my driver meet me?

In the arrivals hall of the airport. At the appointed time, your driver will be waiting for you with a sign with your name on it.

*If I need to cancel or change my book?

If you need to cancel your transfer, no problem!
All   transfers can be cancelled free of charge.

Free cancellation and changes

*If I need to cancel or change my booking?

If you need to cancel your transfer, no problem!
All   transfers can be cancelled free of charge.

Free cancellation and changes

*If I need help, who do I call?

We have a 24-hour support hotline in English.
In case of an emergency, call we at 0034 652 132 159.

Please, contact us for inquiries/requests about rates, customisations, special requirements and/or other information, at:
info@telecabbie.eu.

Due to high volume of bookings, we prefer that reservations be made through our website.
Online reservations are confirmed instantly and our emergency number will be included in the confirmation voucher.

*Am I safe?

Of course! Your safety is our priority!
All our drivers are friendly, professional, experienced and fully insured and have a deep knowledge
about the local streets.
The maturity and the experience of our staff provides the best service you can expect.

 

× How can I help you?